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WhatsApp Customer Support with AI
Answer customers faster and more consistently on WhatsApp with a reply library, calm complaint handling and a simple way to measure it.
Launch offer
₹799Regular price ₹1,99960% off
One-time payment. Learn at your own pace.
Buy now- Secure payment by Razorpay. UPI, cards and net banking accepted.
- Certificate of completion
- Refund policy
What you will be able to do
- Set up WhatsApp Business with a profile, labels, greeting and away messages
- Build a library of approved answers to your 20 most common questions
- Create short, friendly and Hindi versions of each answer with AI
- Reply to complaints and bad news calmly and clearly
- Decide what must always be handled by a person
- Measure response time and use customer questions to improve the business
About this course
For most Indian small businesses, customer service happens on WhatsApp. The same twenty questions arrive every day, each team member answers them a little differently, and on a busy day some customers wait hours.
This course turns that into a system. You set up WhatsApp Business properly, collect the questions customers really ask, write one approved answer for each, and use AI to produce short, friendly and Hindi versions. You learn a calm method for complaints and bad news, decide what a person must always handle, and track response time with nothing more than labels and a sheet.
You need the free WhatsApp Business app and any AI assistant.
Curriculum
4 modules · 12 lessons
1.Set up for good support3 lessons
What customers expect, how to set up WhatsApp Business properly, and how to find the questions that matter.
- What customers want from supportFree preview
- Setting up WhatsApp Business properly14 min
- Collecting the real questions12 min
2.The reply library3 lessons
One approved answer per question, turned into short, friendly and Hindi versions, saved where the team can use them.
- Writing approved answers13 min
- Short, friendly and Hindi versions with AI13 min
- Using and maintaining the library12 min
3.Difficult conversations3 lessons
Complaints, bad news and requests you cannot meet, handled calmly, with a person in charge.
- Complaints: facts first, then remedy, then words14 min
- Saying no, delays and bad news13 min
- What a person must always handle12 min
4.Measure and grow3 lessons
Track response time simply, learn from what customers ask, and decide when automation makes sense.
- Measuring response time without special tools12 min
- Learning from what customers ask12 min
- Chatbots and automation: when, and when not13 min
What is included
- Text lessons you can read on a phone, at your own pace
- Prompts, templates and checklists to copy
- A practice task in every lesson, done on your own business
- A certificate of completion
Who this is for
- Owners and staff who answer customers on WhatsApp
- Shops, service businesses, clinics, institutes and online sellers
- Teams of one to twenty people
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Not sure where to start?
Answer 10 quick questions about your business. Get a clear list of what to do first, what to do next and what can wait.