Refund and Cancellation Policy

Please read this policy before you buy.

Digital products and courses

Courses, playbooks, templates and toolkits are digital products. You receive access immediately after payment, so we do not generally offer refunds once access has been given.

We will refund you in full if:

• you were charged more than once for the same order; or
• you paid but did not receive access, and we could not fix this within 5 working days of you telling us; or
• the product is materially different from its description on our website.

Premium membership

Premium membership runs for the period you pay for and does not renew automatically, so there is nothing to cancel. We do not give partial refunds for the unused part of a membership period. The refund reasons listed above also apply to Premium.

Workshops, roadmaps and other services

For services arranged directly with us, the cancellation and refund terms are agreed in writing before you pay.

How to ask for a refund

Email support@nuktaai.com within 7 days of your purchase, from the email address used for the order, and include your order number. We reply to every request.

How refunds are paid

Approved refunds are returned to the original payment method through our payment provider, Razorpay. How long the money takes to reach you depends on your bank or payment provider. When a refund is made, access to the refunded product is removed.

Contact

NUKTA AI, Adarsh Basti, R.K. Puram Sector 1, New Delhi 110066, India. Email: support@nuktaai.com.