Delivery Policy

Everything sold on nuktaai.com by Nukta AI ("NUKTA AI", "we") is delivered online. We do not ship physical goods, so there are no shipping or delivery charges.

Courses, playbooks, templates and toolkits

You get access as soon as your payment is confirmed, which normally takes less than a minute.

• If you were logged in when you bought: the product is in your account at once, under My courses or My library.
• If you bought as a guest: we create an account for the email address you gave and send you an email with your receipt and a link that opens your purchase. You can also log in at any time with an email code sent to that address.

Premium membership

Your membership starts the moment payment is confirmed and runs for the period you paid for. Member benefits appear in your account at once.

Free resources

Free resources are added to your account as soon as you ask for them. You need a free account to receive them.

Workshops, roadmaps and other services

These are delivered on the dates and in the way we agree with you in writing before you pay.

If something has not arrived

1. Look in the spam or promotions folder of your email for a message from NUKTA AI.
2. Log in with the email address you used for the order; your purchase is listed under My account.
3. If the payment shows as successful in your bank or UPI app but you still have no access after 30 minutes, write to support@nuktaai.com with your order number, or the date, amount and email address you used.

We answer within 2 working days and usually much sooner. If we cannot give you access within 5 working days of you telling us, we refund you in full, as our Refund and Cancellation Policy says.

Contact

Nukta AI, Adarsh Basti, R.K. Puram Sector 1, New Delhi, 110066. Email: support@nuktaai.com. Phone or WhatsApp: +918877570066.